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Return/Exchange Policy

Return or Exchanges

Note: We only return & refund products purchased from our online store www.shopblueplaneteyewear.com. We will exchange Blue Planet Eyewear products purchased from our Authorized Retailers. We only refund payments back to the original payment method. Purchases of sale items are all final and not eligible for return or exchange.

We want you to be completely satisfied with your purchase. In the case that you are not 100% satisfied, you may return or exchange your Blue Planet Eyewear product(s) with in 30 days of your purchase.. 

Criteria for Returns or Exchanges (Must meet all criteria)

  • Must be in brand new condition.
  • Must include original packaging (case, promotional materials, i.e.)
  • Must Submit Proof of purchase (with visible purchase date)
  • Returns or Exchanges must be postmarked within 30 days of the original delivery to you.

How to Start your Return or Exchange?

To start your return or exchange submit your request directly to Shopbp@blueplaneteyewear.com to obtain a Return Authorization number.

Include in your request:

  • Proof of Purchase
  • Order # (If Purchase at www.Shopblueplaneteyewear.com) 
  • Style # (BP12345) 
  • Phone #

Once we receive your claim a customer service representative will reach out to you via email and or phone and and Issue you a Return Authorization # (RA#). 

Once you receive your RA#, you can return your products to us via the below address. Do not send back products without first getting a Return Authorization number from Blue Planet Eyewear. 

Blue Planet Eyewear is not responsible for shipping charges back to our facility or for lost/damaged packages. We strongly suggest getting a tracking number when you send back your product.

 

Blue Planet Eyewear

Attn: Return or Exchange/(Your Order #)

6381-B Rose Lane

Carpinteria, CA 93013

  

Once Blue Planet Eyewear receives and accepts your return or exchange we will process your refund or exchange within 5 business days.

 

If you have any further questions feel free to email us Shopbp@blueplaneteyewear.com or give us a call 800.543.9802.

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